Frequently Asked questions
Shopping made simple with Korsmet. Here’s everything you need to know.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.
Do you offer international shipping?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website.
Are your products cruelty-free?
Yes, all products we carry are sourced from reputable Korean brands that do not test on animals.
Which countries do you source your products from?
We primarily source our cosmetics and skincare products directly from South Korea, partnering with authentic and verified Korean brands.
Which countries do you import products from?
We import genuine products directly from South Korea and occasionally from other authorized Asian distributors to ensure quality and authenticity.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by region — local orders may arrive within a week, while international shipping may take 10–20 business days.
Can I order samples before placing a bulk order?
Yes, we offer sample sizes or smaller quantities for select products so you can test quality before making a larger purchase.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For wholesale clients, additional payment options can be arranged upon request.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Please contact our support team to initiate a return or exchange.
Are all products authentic and sourced directly from the brands?
Yes, we guarantee 100% authenticity. All products are sourced directly from authorized Korean distributors or brand partners to ensure quality and freshness.
How can I place a wholesale order?
You can register for a wholesale account on our website or contact our sales team directly. Once approved, you’ll gain access to exclusive pricing and bulk order options.
What is the minimum order quantity (MOQ)?
Our MOQ varies by brand and product category. You can view specific minimum quantities on each product page or contact our team for details.
Do your products meet Canadian and U.S. regulations?
You can reach our customer support team via email or through the contact form on our website. We typically respond within 24–48 hours.
How can I contact your support team?
Yes, we provide private labeling and custom branding solutions for select products. Contact our team to discuss your brand requirements and minimum quantities.
Do you offer private labeling or custom branding?
Yes, we offer sample sizes or smaller quantities for select products so you can test quality before making a larger purchase.